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Service Desk Analyst (L1 & L2)

hcl tech ยท Lucknow

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Salary
Not disclosed
Experience
Fresher
Qualification
B.A / B.Com / B.Sc
Location
Lucknow, Uttar Pradesh

๐Ÿ“ข WALK-IN DRIVE | HCLTech Role: Service Desk Analyst โ€“ L1 & L2 ๐Ÿ“ Location: Lucknow, Uttar Pradesh ๐Ÿ“… Date: 18 September 2026 โฐ Time: 9:30 AM โ€“ 12:00 PM IST ๐Ÿšซ No walk-in allowed after 12:00 PM ๐ŸŽฏ El

  • T Service Desk / Technical Support
  • Troubleshooting & Issue Resolution
  • Ticketing Tools โ€“ ServiceNow
  • Incident & Request Management
  • Windows / Desktop Support
  • Customer Service
  • Excellent Communication Skills
  • English / French / German
  • Basic Networking Knowledge
  • Remote Technical Support
  • ITIL / Service Management Knowledge
  • Problem-Solving Skills
  • Good Documentation & Ticket Handling

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